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PRIVACY POLICY

Effective Date: 08/27/2025
Company Name: Kardia Utility Company, LLC
Contact: contact@kardiautility.com / (713) 588-9050

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1. Introduction

Kardia Utility Company, LLC (“Company,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share information when you use our services, including when you consent to receive SMS/text messages.

 

2. Information We Collect

  • Personal Information: Name, phone number, email, address, and other information you provide.

  • SMS Interaction Data: Consent status, opt-in/opt-out preferences, and message history.

  • Technical Information: Device type, carrier, IP address, and other standard log data.

 

3. How We Use Information

We use your information to:

  • Provide products and services you request.

  • Send SMS/text messages (with your consent) regarding service alerts, billing, and account activity.

  • Maintain records for legal and compliance purposes.

  • Improve our services and customer support.

 

4. SMS/Text Messaging Policy

  • By consenting, you authorize us to send recurring SMS messages.

  • Message and data rates may apply.

  • You may opt out at any time by replying STOP. Reply HELP for support.

 

5. Sharing of Information

We do not sell or rent your information. We may share limited data with:

  • Service providers and vendors who support SMS delivery and CRM systems.

  • Legal authorities if required by law.

 

6. Data Retention

We retain your consent records and related information as required by law and for compliance audits.

 

7. Your Rights

You have the right to request access, correction, or deletion of your personal information by contacting us at contact@kardiautility.com.

 

8. Texas Consumer Rights (Effective July 1, 2024)

If you are a Texas resident, you may have additional rights under the Texas Data Privacy and Security Act (TDPSA), including the right to:

  • Access the personal data we have collected about you.

  • Correct inaccuracies in your personal data.

  • Delete personal data you have provided to us.

  • Request information about how your data is collected, used, and shared.

 

How to Submit a Request:

  • Contact us at contact@kardiautility.com or PO Box 429, Tomball, TX 77377-0429

  • We will confirm receipt within 10 business days and respond within 45 days.

 

We will not discriminate against you for exercising your privacy rights.

 

9. Updates

We may update this Privacy Policy. The latest version will always be available here on this page.

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Kardia Utility Company, LLC is committed to safeguarding the privacy of our users. We want to assure you that we do not share your personal, mobile or messaging consent information with third parties for marketing or advertising purposes.

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